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How it works

Let's make banking even better

fdesign is a chance for you to help create an even better way of banking. By putting products and services through their paces, working out niggles, telling us what you like and giving us feedback to help us improve things even more, you can help shape how we provide banking and services in the future, so you're real banking guinea pigs.

Keen as mustard?

Keen as mustard?

If you'd like to be an fdesign member, the first thing you need to do is click register on the homepage and complete the registration. Once you successfully sign up, you can start contributing to projects.

How activities work

How activities work

Once you're signed up and are part of a project, you can start completing 'activities'. All activities you're involved in will have a goal. This could be asking you to complete a quick questionnaire or doing something a bit more in-depth. Every project you're invited to participate in will have a progress chart so it'll be clear how much more there is to do.

Activities... start your engines

Activities... start your engines

An activity can start at anytime; when a new one begins you'll be sent an email explaining what to do. Once you get the ball rolling, you may end up with a few activities on the go at once; by logging in you'll be able to see progress with your personal fdesign progress tracker so you can see just how much you've done.

We'll bring the ideas to the party

We'll bring the ideas to the party

The initial ideas for projects will come from first direct and you'll be asked your views on them. Some you may feel passionately about, others may not interest you that much, but your participation and honest feedback gives us a much better understanding of what our customers want.

Keeping things relevant to you

Keeping things relevant to you

A key aspect of fdesign activities is that they are based on different banking habits so we get a really broad spectrum of views and opinions. This means that some activities will be your cup of tea and others won't. You'll only be invited to participate in activities that are right for you and that you're likely to have an opinion on.

Some you win, some you lose

Some you win, some you lose

The aim of fdesign is to experiment, to explore and see what really works for our members. Not everything we propose will come to fruition, but nothing we propose is a waste of time and effort. All your feedback will help determine which projects have potential and which need to go back to the drawing board.

Next level

Keeping everything ticking over nicely

As well as customers and guests we'll have a team of fdesign moderators making sure everything runs nice and smoothly. They'll make sure projects are added; activities are updated, and they'll moderate discussion topics so that everyone is happy.

FAQ's

FAQ's

At the moment we are keeping the numbers fairly small by inviting customers directly. However, we do hope to open it up in the future and let everyone get involved. Keep an eye on the usual first direct communication channels for more announcements.